Effective communication is about more than just exchanging information. It's about understanding the emotion and intentions behind the information. As well as being able to clearly convey a message, you need to also listen in a way that gains the full meaning of what’s being said and makes the other person feel heard and understood.
1. Regular communication makes changes easier 2. Listening to clients' needs help to improve their products and services 3. Good reputations are spread just like bad ones
Please note: This is a one lesson course that has a couple of downloadable documents.
Welcome to the course!
Defining Communication & Different types of Communications
Verbal & Non Verbal Listening Tools
Different Modes of Communication
Different Modes of Communiation: Tone & Body Language
Spelling, Grammar & Vocabulary
Email & Proper Business Etiquette
BONUS: Phone Etiquette - Practice Role Playing
Communication - Best Practices "Proofreading"
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