Communication

Effective communication is about more than just exchanging information. It's about understanding the emotion and intentions behind the information. As well as being able to clearly convey a message, you need to also listen in a way that gains the full meaning of what’s being said and makes the other person feel heard and understood.

1. Regular communication makes changes easier 2. Listening to clients' needs help to improve their products and services 3. Good reputations are spread just like bad ones